Return Policy
RETURN POLICY
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Most items sold on DNKfan.com may be returned, with some exceptions (see Non-Returnable Items below), within 65 days from the date of being delivered if they meet all applicable return requirements listed below.
65 Days Hassle Free Return Requirements
If the items arrived to you damaged, or did not work upon arrival, or malfunctioned within 65 days from the date of being delivered, not due to your misuse or other action, please contact us immediately and get hassle free return. Pls return in its original packaging and with all manuals and parts included. We will inspect and test it upon arrival at our warehouse. If our testing determines that the product was damaged, did not work, or malfunctioned, through customer misuse, tampering or other customer action, or if the returned product is missing parts, manuals, or the original packaging, then the return will be rejected. If you need to claim a manufacturer’s warranty, pls send email to Customercare@dnkfan.com
Non-Returnable Items
Free gifts cannot be returned or exchanged.
Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Quality Check for Returns
When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
If you receive a damaged/defective item, please contact DNK Customer Service within 24 hours of receipt.
Return Shipping Fee
Within 65 days from the date of being delivered, it is free to return and get your refund. Beyond 65 days from the date of being delivered, customer has to pay the shipping fee if you want to return the items.
Return multiple items from different orders in the same package
If you want to return items from different orders, you can return them together. When the items you returned meet the conditions for merging labels, you can select all the items in the COMBINE RETURN LIST. Remember to keep all of the items to be returned in one package.
How to Contact Us?
Please contact us by sending email to Customercare@dnkfan.com. Monday-Saturday, 9:00am-6:00pm EST. Please attach the information required for different situations to the email. We will reply within 24 hours on business day.
